$200B+
Annual U.S. cost of poorly managed chronic disease and avoidable utilization.
MAKAI helps healthcare organizations proactively reach patients, identify open care gaps, collect clinical updates, and drive timely interventions — especially across chronic disease populations.
Healthcare organizations are responsible for thousands of patients with chronic conditions — but care teams rarely have the bandwidth to consistently follow up, monitor symptoms, and ensure guideline-based care.
Annual U.S. cost of poorly managed chronic disease and avoidable utilization.
U.S. adults live with at least one chronic condition requiring ongoing follow-up.
Of recommended preventive and chronic care services routinely go uncompleted.
Per week the average care manager spends on outbound calls — most unanswered.
Patients miss screenings, labs, visits, and medication adjustments.
Chronic disease deterioration is detected too late — often in the ER.
Staff spend hours on repetitive outreach — most calls never connect.
Care teams lack real-time visibility into patient symptoms and risk.
Quality scores, reimbursement, and outcomes suffer under the gaps.
SDOH barriers — transportation, cost, access — go unidentified for months.
MAKAI's clinical voice AI agents call patients, conduct structured clinical conversations, detect gaps in care, and escalate high-risk cases to the right team — at a scale no staffing model can match.
Tireless, on-demand outbound calls across thousands of patients in your roster.
Structured conversations tailored to diabetes, CHF, HTN, COPD, CKD, and more.
Detects missed labs, screenings, follow-ups, and medication issues in real time.
Routes high-risk responses to clinicians with prioritized, actionable summaries.
Surfaces transportation, cost, and access issues clinicians rarely hear about.
Native fluency across major languages — no scripts, no translation gaps.
Clean, auditable summaries — symptoms, vitals, adherence, plan — every call.
Plugs into existing workflows — Epic, Athena, Salesforce Health Cloud, more.
Live visibility into outreach, closures, escalations, and population risk trends.
A single workflow that replaces fragmented outreach, manual triage, and clinical documentation across your chronic care program.
Upload or integrate your patient roster, risk lists, or open care gap reports.
MAKAI conducts natural, clinically structured conversations — at scale, in any time zone.
Identifies missing care, worsening symptoms, medication issues, and access barriers.
Generates structured summaries and sends actionable alerts to the right team member.
Monitor outreach completion, closed gaps, escalations, and population risk trends.
MAKAI supports care gap closure and longitudinal monitoring across the chronic disease cohorts that drive most of your clinical and financial risk.
MAKAI receives a list of diabetic patients overdue for HbA1c testing. Here's what one call looks like — and what your care team receives.
Hi Ms. Carter, this is Sage calling from Dr. Patel's office. Is now an okay time for a quick check-in about your diabetes care?
Yes, I have a few minutes.
Wonderful. Our records show your last HbA1c was four months ago. Have you had any blood work since then, maybe at another lab?
No, I haven't been able to get there. My daughter usually drives me but she's been working extra shifts.
SDOH · TransportationThat's helpful to know. How have you been feeling overall — any changes in thirst, urination, or fatigue?
I have been more tired lately. And honestly I ran out of metformin two weeks ago and haven't refilled it.
Adherence · Medication lapseI appreciate you sharing that. I'm going to flag this for Dr. Patel's team today — we'll get your prescription sorted and arrange transportation for the lab. Someone will call you back within the hour.
Generated 2 min ago · MRN routed to Epic
MAKAI is built to move the metrics that determine quality scores, reimbursement, and patient survival in chronic disease care.
Free your clinicians and care managers to focus on the patients who actually need human attention.
Patients receive timely check-ins, barrier resolution, and clinical guidance — not after-the-fact intervention.
Improve quality measures, reduce avoidable utilization, and grow value-based programs sustainably.
Across HbA1c, BP, AWV, retinal exams, post-discharge follow-up, and medication adherence.
Earlier escalation of CHF and COPD deterioration prevents costly downstream events.
Replace high-volume, low-yield outbound calling with structured, documented clinical conversations.
Protected health information stays protected. Every conversation is auditable, every escalation is reviewable, and every workflow is configured to your organization's clinical protocols.
End-to-end PHI encryption · Role-based access controls · Audit logging and incident response aligned with healthcare data protection standards.
Compliance isn't a checkbox at the end — it's a constraint baked into how MAKAI is architected, deployed, and monitored. Every conversation is encrypted, every escalation is reviewable, and every clinical action sits behind a documented protocol approved by your team.
Most "AI calling" tools are appointment reminders dressed up. MAKAI is purpose-built to operate inside the clinical workflows of a value-based care organization.
Patients have real, fluent dialogue — not menu trees or scripted check-the-box prompts.
Disease-specific protocols and risk logic for diabetes, CHF, HTN, COPD, CKD, and post-discharge.
Routes the right alert to the right clinician — with the structured context they need to act.
Your clinical leadership owns the protocol — we provide the clinical substrate, you set the bar.
Aligned to HEDIS, Stars, ACO, and MA quality measures — not call-center vanity metrics.
One workflow replaces three: outbound calling, clinical triage, and structured charting.
See how MAKAI's clinical voice AI agents help your organization scale patient outreach and chronic disease follow-up — without compromising clinical safety or compliance.